Terms and Conditions

A. General

1. Before choosing the laundry services of G&S Laundry, customer should have read, understood and accepted Terms and Conditions stated herein. These Terms and Conditions will apply to any Order you place with us and we accept from you including any change to an Order.

2. Only agreements established in proper channels to communicate with our staffs can be considered as orders from customers, and we will act accordingly.

B. Definitions

When the following words with capital letters are used in these Terms & Conditions, they should have the meanings as follows: -

1. Event Outside Our Control: any occurrence or circumstances over which we have no control including but no limited to the unavailability of any Service Provider, key personnel or key materials which we required to provide the Services;

2. Item: any garment or article collected from you in connection with an Order;

3. Order: your order for the Services as set out in the order form submitted via the proper channels of communications to us;

4. Services: means one or more of the door-to-door laundry and dry-cleaning services;

5. Dry-cleaning: dry-cleaning is a cleaning process that involves chemical solvents;

6. Laundry: clothes will be cleaned by washing machines and then dried, folded and packaged;

7. Order Notes: instruction set out in the Order by customer and is confirmed once the Order has been proceeded to Checkout;

8. Special Instruction: any washing or care instruction selected or specified for the Item by customer and is confirmed once the Order has been proceeded to Checkout;

9. Service Provider: any partner and third-party service provider;

10. Terms and Conditions: these terms and conditions as amended from time to time;

11. We/Our/Us: G&S Laundry 新柏力洗衣

C. Order

1. Please ensure that you check the details of your Order before submitting it as we will not be liable to you for any delay or error due to the provision of incorrect information. For example, please check carefully that you correctly identify each Item.

2. You may make a change to the Items, Order Notes and Special Instructions of an Order via WhatsApp, Wechat and/or phone call at any time before the scheduled pickup time by written notice, provided that we accept your change.

3. Without your consent and at our discretion, we may make a change to your Order as an alternative to cancelling it.

4. You acknowledge that once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the Supply of Services (Implied Terms) Ordinance (Cap. 457) or any equivalent law or regulations will be limited.

5. We may cancel your Order and the contract between you and us in the following circumstances:

   1. resulting from an Event Outside Our Control; or

   2. if you fail to make Items available for collection; or

   3. if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept; or

   4. if you fail to complete payment upon pickup.

D. Pickup and Delivery

1. If we cancel your Order, we will contact you via WhatsApp, Wechat or phone call, refund any payment made and arrange to return the Items to you as soon as reasonably possible. Please note that Order may be subject to pickup and delivery charge.

2. If you are not available to accept delivery of Items, please contact us 2 hours before the scheduled delivery timeslot starts via WhatsApp, Wechat or phone call to arrange re- delivery at your convenience.

3. If you reschedule your Order less than 2 hours before the scheduled delivery timeslot starts or fail to be present for accepting delivery, we shall count it as an attempt of delivery.

4. We are not obliged to attempt delivery more than twice. If you are not available to accept re-delivery for a second time, Items will be returned to our side and you will be notified accordingly by WhatsApp, Wechat or phone call. Subsequent delivery efforts will be made at your expense.

5. If you have failed to accept or arrange re-delivery of an Item for more than 90 days after the first-time delivery date specified in the Order, we may dispose of the Item or donate it to charities of our choice.

6. Our service area covers Hong Kong Island only, this includes any residential or office address in Central and Western, Eastern, Southern and Wanchai districts. We are not responsible for providing any service outside our scope of service area.

7. You may authorise any third party to accept pickup or delivery at any address designated by you and you shall be responsible for any risk in relation thereto.

8. You may request us to deliver your Items to any place of third party by way of specifying such a request via WhatsApp, Wechat or phone call. If you choose to do so, your request shall be confirmed once your order is proceeded for checkout and you shall be responsible for any loss or risk caused by or incidental to your request. Please note that we may not accept any request of this kind from other means of written notice to us and, in any case we accept, we may require a third party’s signature as confirmation of receipt.

E. Service Standard

1. We will provide the Services with reasonable care and skill in accordance with good industry standards, including but not limited to the guideline published jointly by The Laundry Association of Hong Kong Limited and the Consumer Council.

2. We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for instance, if your address is incomplete or inaccurate, or if you fail to accept pickup or delivery of your Order in accordance with an Order.

3. We may contact you via WhatsApp, Wechat or phone call if we consider any Item submitted to us to be at an increased risk of damage, including, but not limited to, Items in the condition of:

   1. require special or additional cleaning process;

   2. with no label indicating cleaning instructions;

   3. which are damaged or stained before cleaning; and

   4. bearing an extraneous or hazardous object, e.g., pins, jewellery, coins, pens, etc.

4. For safety and hygiene reasons, we cannot process garments containing hazardous materials, blood or faeces. If there is an item that we are not able to process, we will notify you and return the item uncleaned.

5. For any item for Laundry, we will not be responsible for any colour bleeding, shrinkage or missing of item(s). We will not be liable for any damage to Laundry Items as we wash by load and may not inspect the care labels of each garments. Laundry items are tagged by load and not individually tagged, hence, we cannot accept any liability for missing items.

6. Your Items for Dry Cleaning will be cleaned with chemical solvent, but we will not be responsible for any colour bleeding or shrinkage. Our liability for any loss of or damage to an Item shall be limited to five times the price we charged for the Services for that Item, subject to paragraphs G.4 and G.5.

7. We will not be liable for any Item provided without a care label, but if we decide to clean the Item we will clean in a manner we deem most appropriate.

8. At our discretion and with your consent, we may agree to provide the Service at your risk in respect of those Items specified in the paragraphs of “Section E. Service Standard”.

9. Although we do our best to prevent any damages to your garment, unfortunately every garment, regardless of brand or quality, will wear out over time, and there is nothing we can do to predict when this will happen, or prevent it. For damage related to normal wear and tear, G&S does not provide reimbursement or compensation.
   Per industry standards, the following are considered as normal wear and tear:

   1. Shrinkage from repeated laundering;

   2. Color fading;

   3. Shrinkage from repeated laundering;

   4. Small holes or tears;

   5. Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne);

   6. Button damage;

   7. Thinning of fabric.

F. Price and Payment

1. The price of the Services is listed on our Web Site and will be the price in force at the time you place your Order.

2. Payment is due online when the Order is placed or settled by cash when we pick up your Items.

3. We accept payment made using AliPay, Wechat Pay, FPS or Cash.

4. We will not deliver your Order until we have received payment in full. We will hold your items for 90 days from the pickup date and reserve the right to charge for reasonable storage costs. If no full payment or arrangement is made over that 90 day period, we may dispose of the Item(s) or donate to charities of our choice.

G. Our Liability to you

1. Subject to the following paragraphs of “Section G. Our liability to you” and “Section H. Events outside our Control”, we will be responsible for the loss or damage to your Items that is a result of our negligence.

2. We will not be responsible to you for any Items’ loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for the Services.

3. We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

   1. failure to notify us of any special requirements or instructions for cleaning the Item;

   2. the fact that the Item has no label indicating cleaning instructions;

   3. any existing damage before cleaning;

   4. any extraneous or hazardous thing left in or on the Item, e.g., pins, lighter, jewellery, coins, pens, highlight pens, buttons or embellishments, lipsticks etc.;

   5. any Items which we do not advise to accept but proceed to clean under your instructions at your own risk (refer to paragraph E.4);

   6. our acceptance of Items which we agree to provide the Services for under paragraphs E.3 and E.4;

   7. our agreement to deliver Items to public places under your instruction, according to paragraph D.8;

   8. your using of the Services for Items, the value of which exceeds the limit on our liability set out in paragraph G.5; and

   9. our disposal or donation of Items under paragraphs D.5 and G.5.

4. We do not exclude or limit in any way our liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• defective products.

5. Subject to paragraph G.4, our total liability to you in respect of each Item is limited to five times the price we charged for the Services.

H. Events Outside Our Control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

2. An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.

3. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

   1. We will contact you via WhatsApp, Wechat or phone call as soon as reasonably possible; and

   2. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; or

   3. We may cancel it under paragraph C.5.i.

   4. If your Order is cancelled, we will return your Item(s) to you, subject to pickup and delivery charge at our discretion.

J. Privacy of Personal Information


We will use the personal information you provide to us to:

1. provide the Services to you;

2. process your payment for such Services; and

3. inform you about products or services that we provide or are similar to our products or services, only if you have indicated that you wish to receive such communications.

4. We will not give your personal data to any third party without your express authorization.

5. For more details related to the privacy of personal information, please refer to our Privacy Policy.

K. Other Important Terms

1. Our rights and obligations under these Terms and Conditions might be transferred to another organization, we would notify clients when such circumstances arise.

2. The Contract is legally binding between customer and us only, other party shall have no rights to enforce any of the Terms.

3. Every clause of the Terms and Conditions operates separately. In case any clause is declared void, the remaining clauses will remain in full force and effect.

4. The Terms and Conditions are governed by Hong Kong law and will be subject to the jurisdiction of the Hong Kong courts.


These Terms and Conditions have been translated into Chinese. If there is any discrepancy, inconsistency or ambiguity between the English version and the Traditional Chinese Version, the English Version shall prevail.

條款及細則

A. 一般

1. 選用新柏力洗衣 (G&S Laundry) 服務前，客戶應閱讀、理解，並接受條款和細則。本條款及細則適用於獲我方接受的任何訂單及對訂單的任何更改。

2. 只有在適當渠道與我們員工溝通下建立的協議才能被視為客戶的訂單，我們將採取相應行動。

B. 定義 

本條款及細則中使用的以下字眼其含義應如下: -

1. 我們無法控制的事件:我們無法控制的任何事件或情況，包括但不限於我們提供服 務所需的任何服務供應商、關鍵人員或關鍵材料之不可用或從缺;

2. 物品:與訂單有關的任何衣服或物品;

3. 訂單:您通過適當溝通渠道提交的訂單中列出的服務訂單;

4. 服務:指一個或多個上門收送洗衣和乾洗服務;

5. 乾洗:乾洗是一種涉及化學溶劑的清潔過程;

6. 洗衣:衣服將用洗衣機清洗乾淨，折疊和包裝;

7. 備註:客戶在訂單中列出的指令，訂單一經結賬便等同客戶確認該指令;

8. 特別指示:客戶就物品所選或列明的任何洗滌或護理指示，訂單一經結賬便等同客 戶確認指示;

9. 服務供應商:任何合作夥伴和第三方服務供應商;

10. 條款及細則:不時修訂的本條款及細則;

11. 我們/我方:新柏力 （G&S Laundry)


C. 訂單

1. 請確保在提交訂單之前查看訂單的詳細內容，因為我們對由於提供錯誤內容而導致的任何延遲或錯誤不承擔任何責任。例如，請仔細檢查您選擇的物品是否正確。

2. 您可以在預定的收取時間之前的任何時間通過 WhatsApp, Wechat、電話更改訂單的物品、備註和特別指示，但須先經我們同意接受您的更改。

3. 我們可能會在未經您的同意下對您的訂單進行更改代替取消該訂單。

4. 您認同一旦我們收到您的物品，即我們已開始向您提供服務，並且任何根據「服務 提供(隱含條款)條例」(第457章)或任何同等法律賦與您之取消權利將受到限 制。

5. 在下列情況下，我們可能會取消您和我們之間的訂單和合同:

• 由我們無法控制的事件引起之事件; 或

• 如果你沒有提供相關之物品收取; 或

• 如果我們認為任何物品與訂單不符、損壞、沒有洗衣標籤，或者不屬於我 們接受範圍的物品; 或

• 如果您未能在收取時完成付款。

D. 收取及送回

1. 如果我們取消您的訂單，我們將通過 WhatsApp, Wechat或電話與您聯繫，退還已付之 款項並安排盡快將衣物退還給您，注意該訂單可能需要收取運費。

2. 如果您無法接收衣物，請在預定的送回時段開始前2小時透過WhatsApp, Wechat或電話 與我們聯繫，以便安排其他時段送回衣物。

3. 如果您在預定的送回時段開始前不到2小時更改其他時段送回衣物，或者在送回時 段沒有人接收衣物，我們將計算為一次送回。

4. 我們沒有義務送回兩次以上。如果您於第二次重新派送仍沒有人接收物品，物品將 退回我們，我方會通過WhatsApp, Wechat或電話通知您。後續的送回服務須另費。

5. 如果您在訂單中指定的首次送回日期後未能接受或安排重新送回物品超過90天，我 們可能會處置該物品或將其捐贈給我們選擇的慈善機構。

6. 我們的服務範圍僅涵蓋香港島，包括中西區、東區、南區及灣仔區的住宅或辦公室 地址。對於在我們服務範圍之外提供的任何服務，我們概不負責。

7. 您可以授權任何第三方於您指定的地址接收我方收取或送回物品，並且您需負責與 此相關的任何風險。

8. 您可以要求我們將您的物品送回到第三方的地方(例如:將 物品送到禮賓部或保安台)。若你選擇這樣做，該訂單一經付款，代表你確定了要 求，並且你需要承擔任何因其產生或附帶的風險。請注意我們可能不會接受其他書 面通知方式，如我們接受，我們可能要永第三方署處以作確認送回。


E. 服務標準

1. 我們會按照的行業的標準，包括但不限於香港洗衣店協會及消費者委員會聯合發布的指引，提供合理的服務和技術。

2. 如果您未能在訂單中提供準確資料，例如，您的地址不完整或不準確，或者您未能 按照訂單接受收取或送回衣物，我們將不對任何延遲或不履行我們的服務而承擔責 任。

3. 如果我們認為提交給我們的任何物品有損壞風險，我們可能會通過WhatsApp, Wechat、電話或電 子郵件與您聯繫，包括但不限於以下情況下的物品:

   1. 需要特殊或額外的清潔過程;

   2. 沒有標籤表明清潔說明;

   3. 在清潔前損壞或弄髒;和

   4. 帶有外來或危險物體，例如別針，珠寶，硬幣，鋼筆等。

4. 出於安全和衛生原因，我們無法處理含有危險物質，血液或糞便的衣物。如果有我 們無法處理的商品，我們會通知您並退回未清潔的衣物。

5. 我們不對任何濕洗物品的顏色滲色、收縮或漏失負責。我們不對濕洗物品的損壞負 責，因我們逐機清洗時，或許不會檢查每件衣物的護理標籤。濕洗物品逐機標記， 未有單獨標記，因此，我們對衣物的損壞不承擔任何責任。

6. 您的乾洗物品將使用化學溶劑清洗，但我們不對任何顏色滲色或收縮負責。我們對 物品的任何損失或損壞的責任應限於我們該就衣物服務所收取價錢的五倍，並受 G.4和G.5段所限。

7. 對於沒有護理標籤的任何物品，我們不承擔任何責任，但如果我們決定清潔物品， 我們將以我們認為最合適的方式進行清潔。

8. 根據我們的判斷及經您的同意下，如我們選擇同意為「E.服務標準」下各段列明的 物品提供服務，所有風險由您承擔。

9. 儘管我們盡最大努力防止對您的服裝造成任何損害，但不幸的是，每件服裝，無論 品牌或質量如何，都會隨著時間的推移而磨損，我們無法做任何事情來預測何時會 發生這種情況，或者阻止它。對於與正常磨損相關的損壞，G&N不提供報銷或補 償。根據行業標準，以下被視為正常磨損:

   1. 反覆洗滌造成的收縮;

   2. 褪色;

   3. 反覆洗滌造成的收縮;

   4. 小洞或破損;

   5. 衛生或美容用品(除臭劑，香水，古龍水)引起的變色;

   6. 鈕扣損壞;

   7. 物料變薄。


F. 價格及付款方式

1. 服務的價格在我們網上列出，其以您下訂單時的價格作準。

2. 你可於下訂單時在線支付或於我們收取衣物時以現金支付。

3. 我們接受AliPay、Wechat Pay、Payme、FPS 或現金支付款項。

4. 我們的信用卡支付系統由第三方服務供應商提供。

5. 若客人未能支付全額，我們不會送回您的訂單。我們將會由收取日起計保留您的物 品90天，同時保留收取合理存儲費用的權利。若超出90天客人仍未支付或處理該訂 單，我們可能會處置該物品或將其捐贈給我們選擇的慈善機構。


G. 我們對您的責任

1. 根據「G.我們對您的責任」和「H.我們無法控制的事件」下的各段，我們將對因我們的疏忽而導致的物品丟失或損壞負責。

2. 對於任何不可預見的物品損失或損壞，我們概不負責。如果損失或損壞是我們造成 的明顯後果，或者在我們簽訂服務合同時您和我們已經考慮過，則可以預見損失或 損壞。

3. 對於因以下原因造成的任何顏色損失、收縮或其他損壞，我們概不負責(包括但不 限於):

   1. 未能通知我們有關清潔物品的任何特殊要求或說明;

   2. 該項目沒有標明清潔說明的事實;

   3. 清潔前任何現有的損壞;

   4. 物品內或物品上留下的任何外來或危險物品，例如別針、打火機、珠寶、 硬幣、鋼筆、螢光筆、鈕扣或裝飾品、唇膏等;

   5. 我們不建議但根據您的指示進行清潔的任何物品，風險自負(參見E.4段);

   6. 我們接受我們同意根據E.3和E.4段提供服務的項目;

   7. 根據D.8段，我們同意得到您的指示將衣物送到公共地方;

   8. 您使用物品服務，其價值超過了G.5段規定的責任限額;和

   9. 我們根據D.5和G.5段處置或捐贈物品。

4. 我們不以任何方式排除或限制我們對以下方面的責任:

   1. 疏忽造成的死亡或人身傷害;

   2. 欺詐或欺詐性失實陳述;或

5. iii. 有缺陷的衣物。

6. 受 G.4段限制，我們對每件物品的全部責任限於我們為服務收取價格的五倍。


H. 我們控制之外的事件

1. 對於因我們無法控制的事件而導致我們履行或延遲履行本條款規定的任何義務，我 們概不負責。

2. 我們控制之外的事件是指超出我們合理控製或任何服務供應商的合理控制的任何行 為或事件，包括(但不限於)第三方的罷工、停工或其他行業行為、民事騷亂、騷 亂、入侵、恐怖襲擊或恐怖襲擊威脅、戰爭(無論是否宣布)或威脅或開戰準備、 火災、爆炸、風暴、洪水、地震、沉降、流行病或其他自然災害的威脅或準備、或 公共基礎設施或公共或私人電訊網絡的關閉或故障。

3. 如果我們無法控制的事件影響履行本條款規定的義務:

   1. 我們會盡快通過WhatsApp, Wechat或電話與您聯繫;和

   2. 我們在本條款下的義務將被暫停，履行義務的時間將延長至我們無法控制 的事件期間;或

   3. 我們可以根據C.5.i分段而取消您的訂單。

   4. 如果您的訂單被取消，我們會將您的衣物退回給您，我們可能會收取運費。 


I. 個人資料私隱 我們將使用您提供給我們的個人資料:

1. 為您提供服務;

2. 處理此類服務的付款;和

3. 僅在您表示希望接收時，告知您我們提供的或與我們的產品或服務類似的產品或服 務。

4. 未經您的明確授權，我們不會將您的個人資料提供給任何第三方。

5. 有關個人資料隱私的更多詳細信息，請參閱我們的私隱政策。

K. 其他重要條款

1. 我們在本條款及細則下的權利和義務可能會轉移到另一個組織，我們會在出現這種
   情況時通知客戶。

2. 合同僅在客戶與我們之間具有法律約束力，另一方無權執行任何條款。

3. 條款及細則的每個條款都單獨運作。如果任何條款被宣布無效，其餘條款將保持完 全有效。

4. 條款及細則受香港法律管轄，並受香港法院管轄。

本條款及細則已翻譯成中文。如英文版與繁體中文版有任何歧異，不一致或含糊之處，概 以英文版為準。